Money Back Guarantee
proudly stand behind the quality of brand names and fine jewelry that we sell.
If you are unhappy with any item you have ordered and received by mail, for any
reason, we will gladly take back any unused item and refund you the original
purchase price with no questions asked – if returned within 30 days of our
invoice, excluding shipping & handling charges. In the unlikely event if we
processed your order incorrectly or shipped you a defective item, we will
gladly take back that item and credit you the purchase price, and original
shipping costs. In addition, we will also cover the cost of your return postage
and reimburse you for the same.
Our 30 day return policy is for online orders only.
Returning A Purchase
return an item to Radisson Jewels, please print out a RMA (Return Merchandise Authorization),
fill in all of the information as best you can, and enclose the completed form
in the box with the item(s) to be returned. You can call our Customer Service
Department at 1-718-618-5121 and inform them of the return.
For your protection, please send all returns via insured mail.
If you are returning an incorrectly shipped or defective item, call our Customer Service department at 1-718-618-5121 for assistance and reimbursement of shipping charges.
Returning A Gift
you are returning a gift, please make sure to print a RMA (Return Merchandise
Authorization). Please complete the form in its entirety and include it with
the items to be returned. When gift items are returned, we will credit the
original purchaser’s credit card or alternatively issue an in-store credit to
be used in the future. If you are returning an incorrectly shipped or defective
item, call our Customer Service department at 1-718-678-5121 for assistance and
reimbursement of shipping charges.
Ship Returned Items to:
#42 La Terasse , Rhine Road #1
Maho, Sint Maarten
Crediting Your Returns
Upon receipt of your return item and verification of the same, we will issue a credit to the original credit card used for the purchase. Please allow 3 to 6 weeks for items shipped back to be received by us. This is normal for items shipped to St. Maarten from the USA via USPS.
RETURNS & EXCHANGE
Refunds will not be issued due to “buyers “remorse. Refunds are possible upon approval by a representative of Radisson Jewels within the first 30 days of shipment on condition that its returned in its original condition. Anything after this will be on a case by case basis.
The standard ring size is 7 for women. Rings ordered in other sizes are considered customized and non-refundable. If adjustments are required, please let us know and we can happily arrange this for you.
Exchanges are possible anytime, including trade-ins for upgrades.
The customer only pays return shipping fees.
Return all the original packaging
.You may be liable for the replacement cost of the packaging and collateral material
ADDRESS YOUR PACKAGE
You will receive the address of a special destination for returns. For security reasons, do not write Radisson Jewels anywhere on the outside of the box.
NO MERCHANDISE WILL BE ACCEPTED FOR RETURN
without an RMA issued by our Customer Service Center
If no RMA (Return Merchandise Authorization) number is issued, Radisson Jewels will not be held liable for any returned merchandise and customer does so at its own risk.
CALL BEFORE RETURNING ITEMS
Any unauthorized, improperly packaged, or non-insured packages will be returned to sender. Items that have been damaged in any way cannot be accepted for return.
Once we receive your returned item and it is accepted, your refund or new item will be processed in just a few days. Upon receiving your return, the item will be reviewed by our Quality Assurance department.
Please note that items showing signs of wear, altered, resized (by a jeweler other than Radisson Jewels), or damaged in any way cannot be accepted for return.