Radisson Jewels

Frequently Asked Questions

General Questions

For U.S. Orders: Most orders will be shipped within 48 hours during business hours (excluding pre-sale/backorders)

For international Orders: International orders are usually processed and shipped within 1 to 3 days (same exclusions as U.S. Orders).

Our customer service team is here to help. They have many combined years of product knowledge, and would love to help you find the right product for your needs. Please use our contact page or email us at info@radissonjewels.com.

Please allow 24 hours for a response to your inquiry (72 hours if the inquiry falls over the weekend. Our customer service department is open from 9.00 am EST to 4.30 pm PST Monday -Friday (excluding Holidays). During major releases such as new pieces of jewelry, or store events, incoming customer service calls and email inquiries increase tremendously. We appreciate your patience in receiving a response. We will respond as soon as humanly possible.

Please contact our customer service team at sales@radissonjewels.com. They can assist you with any website issues.

All jewelry requires care and attention in order to extend its lifetime use and durability. Please see our jewelry care suggestions below.

DIAMOND CARE
Diamond jewelry is very popular. Some pieces, such as diamond engagement and wedding rings, are often worn 24 hours a day. Even though you may wear your diamond jewelry around the clock, you should give thought to its care. Diamonds are durable, but they still require proper maintenance. Diamonds can get smudged, soiled and dusty. Lotions, powders, soaps, even natural skin oils put a film on diamonds and cut down their brilliance. Clean diamonds “glow”, because the maximum amount of light can enter the stone and return in a fiery brilliance. It takes just a little care to keep them that way.

Do not wear diamond jewelry, especially rings, when doing rough work. Even though diamond is one of the hardest materials in nature, it can still be chipped by a sharp, sudden blow.

Chlorine can damage and discolor the mounting on your diamond jewelry. Keep your diamond away from chlorine bleach or other household chemicals. You should also remove your diamond jewelry before entering a chlorinated pool or hot tub.

Clean your diamonds regularly using a commercial jewelry cleaner, a mix of ammonia and water, or a mild detergent. Dip the jewelry into the solution and use a soft brush to dislodge dust or dirt from under the setting.

Avoid touching your clean diamonds with your fingers. Handle clean jewelry by its edges.

GEMSTONE CARE
There are many different types of colored gemstones, some of which require specific care and cleaning procedures. However, there are some general care and cleaning rules that apply to all colored gemstone jewelry.

Many natural gemstones are treated or enhanced after they are extracted from the earth by one or more traditionally accepted jewelry industry practices. These treatments and enhancements can affect how you should clean and care for your colored gemstone jewelry.

After wearing, wipe your precious gemstone jewelry thoroughly with a clean, soft, slightly damp cloth. This will enhance the gemstone’s luster and ensure that your jewelry is clean before storage. Store gemstone pieces individually in soft pouches.

Do not expose your precious gemstone pieces to salt water or harsh chemicals, such as chlorine or detergents. These chemicals may slowly erode the finish and polish of gemstones.

Hair spray, perfume and perspiration may cause jewelry to become dull. Apply all cosmetics, perfumes and colognes before putting on colored gemstone jewelry. Make sure to wipe your gemstones after wear to remove any chemicals, oils or perspiration.

Do not subject gemstone jewelry to sudden temperature changes.

If you have an active lifestyle, take extra precautions with some types of gemstone jewelry. Emeralds and Tanzanites, for example, are brittle and should not be worn when doing household chores or any other activity where the stone could be hit or damaged.

Be extra careful with ultrasonic cleaners. Some gemstones are fragile and can be damaged by ultrasonic cleaners.

If your question is not listed above, please contact us at sales@radissonjewels.com

Yes, we ship to all prominent locations of US, UK, Canada, Europe, SE Asia and Middle East. In order to be doubly sure about service to your region/country, please give us a call on Tell: 1-721-5814804
US : 1-718-618-5121

At Radisson Jewels we keep it easy and simple to suit your convenience. Apart from the luxury of browsing through the various designs shown on the website, you also have options of choosing your own design all within your comfort and convenience.
Browse our stores (Diamond Jewelry, Solitaire Jewelry, Gold Jewelry, Platinum Jewelry, and Silver Jewelry) find your preferred jewellery from our exquisite collections